Agent behavior is evaluated
Conversation quality, routing decisions, and handoff completeness are measured continuously.
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The type of work we do
Unloop helps operators put agents to work in complex automotive and mobility environments.
Book a demoBuilding operational intelligence
Conversation quality, routing decisions, and handoff completeness are measured continuously.
Catalogs, FAQs, CRM signals, ticket history, and customer behavior become operational memory.
Operators see intent, evidence, missing data, escalation state, and the next recommended action.
Interfaces
Operators need more than a transcript. They need intent, evidence, missing data, escalation state, and the next action.
Customer
Hello, I would like to know whether the Tiguan I saw online is still available.
Unloop
I will check the stock now. Can you confirm whether you prefer pickup in Verona or Milan?
Customer
Milan. I would also like to understand financing.
Unloop
Perfect. I collected the model, location, and request. I will pass everything to the consultant with a complete summary.
Intent
Used-car availability plus financing
Context used
Catalog, locations, and contact requirements
Next step
Sales handoff with structured summary
Control
Transcript, tags, and trace stored